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Milestone CRM

Built by a BC mortgage broker

Every milestone tracked.
Every client home.

Milestone CRM connects to Velocity, keeps every App moving from first call to funding, and fills in your compliance documents for you, with a client portal your borrowers will actually use.

From $50/month per broker. Canadian, and made for the way brokers here work.

What it does

The busywork, handled. The relationship, yours.

Everything a file needs between "can you help me?" and "we got the keys", in one calm place.

Velocity connection

Your Velocity files, already here.

New applications come in from Velocity on their own and stay in step as they change. Borrowers, property, mortgage details and lender all land on the App without retyping a thing.

  • A pipeline board of every App, by stage
  • Key dates front and centre: subjects, rate holds, closing, maturity
  • Tasks, conditions and commissions on every file

App

Okafor · Purchase

Submitted
Mortgage
$596,000
LTV
80.0%
Subject removal
Nov 6
Closing
Nov 27
Rate
4.29% · 5-yr fixed
Payment
$3,231 / month
Updated from Velocity 4 minutes ago
Compliance documents

Disclosures that fill themselves in.

Your regulator's forms are generated straight from the App, so the numbers always match. Send them to the client portal to be signed, and the signed copy files itself.

  • BCFSA forms package, suitability and waivers
  • Cost of borrowing disclosures for BC, Alberta, Ontario and Nova Scotia
  • Closing cost estimates, co-brokering agreements and more
Client portal

A portal clients don't need a password for.

Each client gets a private link. They see exactly which documents you still need, upload straight from their phone, sign their disclosures, and always know where their mortgage is at.

  • Document checklist with uploads, made for phones first
  • Review and sign disclosures in a couple of minutes
  • A matching portal for referring realtors

Premium

Then it helps you grow.

Premium adds everything that keeps clients coming back and referring their friends.

Email in one place

Connect Gmail, Outlook or any IMAP mailbox. Every message files itself under the right client and App.

Templates & merge fields

Write it once. Names, dates, lenders and portal links fill in for you, by email or text.

Drips & newsletters

Gentle, automatic follow-ups for leads and past clients, plus newsletters with a CASL-ready unsubscribe.

Booking page

Clients book their own calls. Syncs with Google or Outlook calendar and adds a Zoom or Meet link.

Renewal alerts

Know which clients are coming up for renewal, or could save by switching, before another broker does.

Partners & referrals

Keep track of who sends you business, and give referring realtors their own portal to follow along.

Privacy & security

Your clients' trust, protected.

Mortgage files hold the most personal information people have. Milestone CRM was built with that in mind from day one.

Read the privacy policy

Your own database

Every broker's data lives in a separate database. Nobody else's account can see it.

Stored in Canada

Hosted on Canadian servers, under PIPEDA and BC's PIPA.

Locked-down details

Social Insurance Numbers are encrypted when stored, and two-step sign-in is built in.

Everything logged

Changes to Apps, contacts and tasks are recorded with who made them and when.

Milestone CRM

Ready when your next file is.

Basic from $50/month. Premium with everything for $129/month.